Front Office Manager (Printing Shop)
Reports To: Owner
Job Type: Full-Time
Job Summary
The Front Office Manager serves as the primary face of the print shop, bridging the gap between customers and the production team. This role manages daily front-counter operations, coordinates walk-in and digital print orders, provides accurate pricing quotes, and ensures an organized, welcoming reception area.
Key Responsibilities
- Customer Relations: Greet walk-in clients, answer phone inquiries, respond to emails, and guide customers through material and binding options.
- Order Intake & Scheduling: Review client files, write detailed production job tickets, and log orders into the shop's management software.
- Billing & Point of Sale (POS): Process cash, credit, and digital invoice payments, manage the cash drawer, and issue accurate receipts.
- Workflow Coordination: Communicate client deadlines, updates, and specific adjustments directly to the design and production departments.
- Inventory Control: Monitor front-office supplies, retail paper stocks, and display samples, reordering items before they run out.
- Issue Resolution: Handle customer complaints regarding print delays or errors professionally, coordinating with production for swift reprints.
Required Skills & Qualifications
Customer Service & Communication Skills
- Interpersonal Excellence: A welcoming, patient demeanor with the ability to maintain composure during busy morning or afternoon rushes.
- Active Listening: Ability to accurately capture a client’s vision, paper preferences, and turnaround needs.
Technical & Print Shop Knowledge
- Print Basics: Understanding of standard print terminology (e.g., bleed, GSM weight, matte vs. glossy finish, binding styles).
- Software Literacy: Proficiency with Point-of-Sale (POS) systems, Microsoft Office, and print management workflows (e.g., PrintReach, Ordant).
Administrative & Organizational Skills
- Multi-Tasking: Ability to balance invoicing, answering phone calls, and greeting walk-in guests simultaneously.
- Detail Orientation: High accuracy in entering job specifications, dimension requirements, and billing figures into production orders.
