We are seeking a detail-oriented, analytical Operations Intern to support our revenue management team. You will gain hands-on experience in hotel revenue management processes, assist in day-to-day operations, and help maintain high-performance standards across a portfolio of hotels.
Key Responsibilities
- Data Analysis & Reporting: Prepare daily, weekly, and monthly production and pick-up reports to track hotel revenue performance.
- System Maintenance: Assist in loading rate codes, promotional rates, and inventory management into Revenue Management Systems (RMS) and Property Management Systems (PMS).
- Market Intelligence: Conduct competitive benchmarking to analyze competitor pricing and market positioning.
- Operational Support: Support revenue managers in implementing strategies, updating inventory, and ensuring accurate channel distribution.
- Project Support: Assist with special projects, including data analysis for new hotel onboarding and forecasting tasks.
Qualifications
- Currently pursuing or recently completed a degree in Hospitality Management, Tourism, Business Administration, or related field.
- Strong analytical skills with proficiency in Microsoft Excel (data manipulation, formulas).
- Excellent attention to detail and ability to work with large datasets.
- Strong organizational skills and ability to meet deadlines in a fast-paced environment.
- Interest in revenue management and hospitality technology.
- Fluency in English (written and spoken).
What You Will Learn
- Practical application of revenue management principles.
- Hands-on experience with PMS (e.g., StayFlexi, Ezee) and RMS tools.
- Understanding of distribution channels and OTA management.
